Delivery Policy of GlamssNest

Effective Date: January 16, 2025

At GlamssNest, we are committed to providing a seamless shopping experience with high-quality cosmetics products. This Delivery Policy explains our procedures for shipping, delivery timeframes, costs, and other essential details to ensure that you understand how your order will be handled. By placing an order with us, you agree to the terms and conditions set forth below.

1. Shipping Methods and Delivery Time

We understand the importance of receiving your beauty products on time, which is why we offer a variety of shipping options to suit your needs. Delivery times will depend on the shipping method selected at checkout and the destination address. Below are the available shipping methods and the expected delivery times:

  • Standard Shipping (5-7 Business Days)
    Ideal for customers who are not in a hurry to receive their orders. Standard shipping is available to most domestic locations, and the delivery time is between 5 to 7 business days.

  • Expedited Shipping (2-3 Business Days)
    If you need your products sooner, we recommend choosing Expedited Shipping. This method guarantees delivery within 2 to 3 business days, depending on your location.

  • Express Shipping (Next-Day Delivery)
    For urgent orders, Express Shipping offers next-day delivery. Orders placed before 2:00 PM local time will be processed the same day and delivered the following day. This service is available for select locations only.

Please note: Delivery times may vary based on weekends, holidays, and unforeseen disruptions (e.g., weather conditions or shipping carrier delays).

2. Shipping Costs

We strive to offer affordable shipping options, with transparent and fair pricing. Shipping costs are calculated based on your order’s total weight and delivery destination. The costs will be shown at checkout before you finalize your purchase. Here is a general breakdown of shipping fees:

  • Standard Shipping: Free for orders over $50; $5 for orders under $50.
  • Expedited Shipping: $15, regardless of order value.
  • Express Shipping: $25, regardless of order value.

For international orders, shipping rates may vary depending on the destination country. Customs duties, taxes, and any other fees for international shipments are the responsibility of the customer.

3. Order Processing and Handling

Once you place an order, we will begin processing it immediately to ensure quick dispatch. Orders are typically processed within 1-2 business days. If an order is placed after 2:00 PM on a business day, it will be processed the following business day. Any orders made over the weekend or on a public holiday will be processed on the next available business day.

You will receive a shipping confirmation email as soon as your order has been dispatched, including a tracking number that allows you to follow your shipment in real time. Please ensure the email address provided during checkout is accurate to receive updates regarding your order.

4. Delivery Issues, Damaged or Lost Items

While we make every effort to ensure your products arrive on time and in perfect condition, we understand that issues can sometimes arise during transit. Please read the following information regarding potential delivery problems:

  • Lost or Damaged Packages:
    In the unfortunate event that your order is lost or arrives damaged, we encourage you to notify us immediately at info@glamssnest.com. We will investigate the issue with the carrier and may offer a solution, such as a refund, replacement, or store credit.

  • Carrier Delays:
    Once your order has been handed over to the shipping carrier, we have limited control over the delivery. Any delays caused by the carrier, including weather conditions or logistical issues, are beyond our control. However, we will do our best to help track down your order.

  • Incorrect Shipping Address:
    If you realize that you’ve entered an incorrect shipping address, please contact us immediately. We may be able to adjust the address before the order is processed. If the order is already in transit, additional fees may apply to reroute the package to the correct address.

5. International Shipping

We are pleased to offer international shipping to select countries. International shipping times and costs can vary depending on your location. Please keep in mind the following:

  • Customs Duties and Taxes:
    For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are separate from the shipping costs.

  • International Delivery Time:
    Shipping times for international orders will vary. Typical delivery times for international orders are 7-14 business days, depending on the destination and customs processing. Please be aware that delays can occur during customs clearance, which may extend the estimated delivery timeframe.

  • International Shipping Restrictions:
    Some countries may have shipping restrictions or prohibitions for certain products. We recommend checking your country’s regulations before placing an order to avoid any shipping issues.

6. Returns and Exchanges

In line with our commitment to customer satisfaction, we accept returns and exchanges for eligible products. Please refer to our Return and Exchange Policy for more details on how to return or exchange an item.

7. Changes to Delivery Policy

We reserve the right to update or modify this Delivery Policy at any time without prior notice. Any changes made will be reflected on this page, with the updated effective date. Please review this policy periodically to stay informed of any changes.

Contact Us:
For any questions or concerns about your delivery, please don’t hesitate to contact us:

  • Email: info@glamssnest.com
  • Phone: 503-381-3616
  • Address: 3244 Mattson Street, Durham, North Carolina, United States.